off the wall question Car repair!

Ok,

Someone comes to your shop with a overheating problem. They tell you it just started.

So you look over the car and see a "New" water pump replacement, a new radiator and looks like a new thermostat.

You check it out and find the intake leaking...

Question...

1. Do you tell them the Intake in leaking and gladly fix the car right. "Make Money"

"OR"

2. Tell them because it looks like the repairs have been done by another shop take it there?

Lol don't read into the question too much!

8^)

my thoughts are... they brought it to you. you dont know the situation with the other shop. they might have done something the customer didnt like and now they found you. find out what it is exactly, give them a good price on the repair, be friendly about it and earn a repeat customer.

BigTrip wrote:my thoughts are... they brought it to you. you dont know the situation with the other shop. they might have done something the customer didnt like and now they found you. find out what it is exactly, give them a good price on the repair, be friendly about it and earn a repeat customer.

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X2 u did not force them to come to you, Just tell them what is wong, before you start